How can we help?

Yes. Everything currently available to buy is physically on hand in our warehouse and ready for fulfillment. We are selling from stock, not taking pre-orders. Sold-out styles cannot be ordered.

Standard orders ship within 4–5 business days. Business days are Monday through Friday, excluding holidays and announced warehouse closures.

Prime orders ship the next business day, excluding holidays and warehouse closures. Weekend orders ship on the next open business day. It costs $8 in the cart, or is included free with $120 in qualifying paid items after discounts. Free gifts, gift cards and the fulfillment upgrade fee do not count toward $120.

Prime speeds up warehouse fulfillment. It does not change the carrier service you buy.

Fulfillment is when we prepare and dispatch your order. Delivery is the journey after carrier handoff. Carrier services, prices and transit estimates are shown at checkout. A faster carrier service does not change your warehouse fulfillment tier.

Choose a color and join our SMS list through the free Keyloop form. With a qualifying hat or accessory in your cart, one selected Keyloop is added and discounted from $15 to $0. The confirmation will tell you when it is in your cart. If your cart is empty, your color is saved until you add a qualifying item. One per customer; gift availability applies.

If you receive an SMS confirmation request, follow its instructions to finish joining alerts.

An earlier pre-order shipment was held up by customs. That delay fell short of the experience we wanted to deliver, and we take responsibility for it. Those orders have since been fulfilled. Today, the products available to purchase are already in our warehouse.

If you still need help with an older order, send your order number in the form below so we can look into your specific shipment.

Tracking is sent to the email address on your order when your shipment is prepared. A label being created is not the same as a carrier acceptance scan. Please allow up to 48 hours for tracking to update after dispatch. If there is no movement after that, contact us with your order number.

Please review our returns policy for eligibility before requesting a return. Order changes or cancellations are not guaranteed once fulfillment begins. Use the form below with your order number and the help you need.