Shipping policy

Your order has two stages: fulfillment in our warehouse, then delivery with your selected carrier.

Stock on hand

Products currently available for purchase are physically in stock in our warehouse. We are not taking pre-orders.

Standard fulfillment

Standard orders ship within 4–5 business days after purchase.

Prime fulfillment

Prime gives your order priority warehouse fulfillment and ships it the next business day. Business days are Monday through Friday, excluding holidays and announced warehouse closures. Weekend orders ship on the next open business day.

The optional cart upgrade is $8, or free when qualifying paid merchandise totals $120 or more after discounts. Free gifts, gift cards, taxes, shipping and the upgrade fee do not count. If a cart change brings it below $120, a paid upgrade must be selected explicitly.

Business days & closures

Business days are Monday through Friday, excluding holidays and announced warehouse closures. Displayed fulfillment dates account for configured closures. We will communicate any unexpected delay affecting your order.

Carrier delivery

US domestic USPS Standard shipping is a flat $5.35 per order, regardless of the number of hats. USPS Priority Mail Express is also available at the carrier’s calculated rate for your destination. Free Prime does not waive the carrier shipping charge.

Carrier services, rates and estimated transit times are shown at checkout for your destination. Carrier transit starts after handoff and is separate from fulfillment. Buying an expedited carrier service does not itself add Prime. A fulfillment date is not a delivery date.

Prime is a MAKE THE HYPE fulfillment service name, not an Amazon Prime service or membership benefit.

Tracking

Tracking is sent to the email address on your order when your shipment is prepared. A shipping label does not confirm carrier handoff. Please allow up to 48 hours for tracking to update after dispatch. Contact us if your shipment has not moved after that window.

Delivery problems

If tracking says delivered but you cannot find the package, check your mailbox, package locker, household members, neighbors and building office, then contact the carrier and our support team with your order number.

If a package is returned to sender, we will review the next step once tracking confirms it has returned. Please verify your address before placing the order and contact us promptly if it needs correcting; changes cannot be guaranteed after fulfillment begins.