Shipping policy

Processing Time

Our goal is to process and ship orders within 1-2 business days.

During higher order volume, processing may take up to 3-5 business days. If your order has not shipped after 5 business days, please contact us so we can review it.

Business days do not include weekends or holidays.

Shipping Time vs Processing Time

Processing time and shipping time are different.

Processing time is the time it takes for us to prepare and fulfill your order.

Shipping time is the time it takes USPS to deliver your package after it has been shipped.

The shipping method selected at checkout does not skip the processing line or guarantee same-day/next-day fulfillment.

Shipping Carrier

At this time, we ship with USPS only.

Once your package is handed to USPS, delivery timing, scans, delays, reroutes, and delivery confirmation are controlled by USPS.

Tracking

Once your order ships, you will receive tracking information by email.

Please allow up to 48 hours for USPS tracking to update after the label is created.

Delivered Packages

If USPS marks your package as delivered, we are not responsible for lost or stolen packages.

Please check your mailbox, front door, package locker, neighbors, household members, apartment office/front desk, and local USPS office.

If you believe your package was stolen, you may need to contact USPS or local authorities.

Return To Sender / Failed Delivery

If your package is returned to sender, we cannot fully resolve the issue until tracking confirms the package has been returned.

Once the package is returned, we can review the next step with you.