Refund policy

All Sales

We do our best to make every order right. If there is an issue with your order, contact us as soon as possible with your order number and proof of the issue.

Refunds are not our first option. When possible, we try to resolve issues with a replacement, exchange, or another available item.

Wrong Item Sent

If you receive the wrong item, contact us with:

  • Your order number
  • Photos of the item received
  • Photos of the package
  • Photo of the packing slip if included

If we confirm the wrong item was sent, we will provide a return label.

The item must be returned within 10 days of the return label being sent. Once USPS scans the return label, we can move forward with the approved replacement.

If the item is not returned within 10 days, we may not be able to continue with the replacement.

Damaged Items

If your item arrives damaged, contact us with:

  • Your order number
  • Clear photos of the damage
  • Photo of the full item
  • Photos of the packaging

If needed, we may request a short video to verify the issue.

If the damage is approved and inventory is available, we will send a replacement. In most clearly damaged cases, the item does not need to be returned.

Missing Items

If an item is missing from your order, contact us with:

  • Your order number
  • Photos of the full package
  • Photos of all items received
  • Photo of the packing slip if included
  • A clear note explaining which item is missing

Once reviewed, we will determine the next step.

Sold Out Replacements

If the original item is sold out and we cannot replace it, we may offer:

  • Another available hat, or
  • A refund

Refunds

Refunds are reviewed case by case.

Refunds are only issued after the issue has been reviewed and approved. If approved, the refund will be sent back to the original payment method.

Please allow a few business days for your bank or payment provider to process the refund.

Style Choice Exchanges

We do not currently offer exchanges for customer style-choice mistakes.

Example: if you ordered one style and later decide you wanted another style, we cannot guarantee an exchange.

Pre-Orders

We do not currently have pre-order items.

If pre-orders are offered in the future, they may be canceled within the first 5 days after placing the order. After 10 days, the order is locked in because production has started.

Contact

For support, contact us with your order number and a clear explanation of the issue.